Privacy Policy

At Via 313, we are deeply committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at pizza-via313.world, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. By using our website or services, you agree to the practices described herein.

This Privacy Policy applies to all users of our website, mobile platforms, and any other digital or physical touchpoints associated with Via 313. It covers your rights under applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

1. Who We Are

Via 313 is a food service business operating in the United States. We are dedicated to providing high-quality dining experiences and food delivery services to our customers. For all privacy-related inquiries, you may contact us using the information provided at the end of this policy.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, make a reservation, subscribe to our newsletter, or contact us directly, we may collect personal information such as:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Date of birth (for age verification or promotional purposes)
  • Username and password (for account holders)
  • Payment information (credit/debit card details, billing information — processed through secure third-party payment processors)

2.2 Order and Transaction Data

When you place an order with Via 313, we collect information related to that transaction, including:

  • Items ordered and order history
  • Order preferences and special instructions
  • Delivery address and instructions
  • Transaction amounts and payment method type
  • Timestamps of orders and interactions

2.3 Usage Data and Website Activity

When you visit our website at pizza-via313.world, we automatically collect certain technical and behavioral information, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system and device type
  • Pages visited and time spent on each page
  • Referring URLs (the page that directed you to our site)
  • Clickstream data and navigation patterns
  • Search queries entered on our website
  • Error logs and performance metrics

2.4 Device Information

We may collect information about the device you use to access our services, such as:

  • Device identifiers (device ID, advertising ID)
  • Hardware model and specifications
  • Mobile network information
  • Screen resolution and display settings
  • Installed applications (where applicable and with your consent)

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, local storage objects, and similar tracking technologies to enhance your experience on our website. These tools collect information about your browsing behavior, preferences, and interactions with our content. For more detailed information about our use of cookies, please refer to Section 8 of this policy.

2.6 Communications and Feedback

If you contact us via email, phone, social media, or our website's contact form, we may collect and retain:

  • The content of your messages, inquiries, and feedback
  • Customer support correspondence records
  • Survey responses and reviews you submit
  • Social media interactions where our account is tagged or mentioned

2.7 Information from Third Parties

We may receive information about you from third-party sources, such as:

  • Food delivery platforms and aggregators that process your order on our behalf
  • Social media platforms (if you interact with our social media content)
  • Analytics and advertising partners
  • Fraud prevention and identity verification services

3. How We Use Your Information

Via 313 uses the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

The primary purpose for which we collect your personal information is to provide you with our food services. This includes:

  • Processing and fulfilling your food orders
  • Managing your account and account preferences
  • Coordinating delivery logistics and communicating estimated delivery times
  • Sending order confirmations, receipts, and status updates via email or SMS
  • Processing payments and managing billing inquiries
  • Responding to your customer service requests and resolving disputes
  • Managing reservations and dining bookings

3.2 Analytics and Service Improvement

We use your data to better understand how our website and services are used and to improve the overall user experience:

  • Analyzing website traffic, user behavior, and engagement metrics
  • Identifying popular menu items and adjusting offerings accordingly
  • Diagnosing technical issues and improving website performance
  • Conducting internal research and product development
  • Measuring the effectiveness of our marketing campaigns

3.3 Marketing and Promotional Communications

With your consent, or as otherwise permitted by applicable law, we may use your personal information to:

  • Send you promotional emails, newsletters, and special offers
  • Notify you of new menu items, limited-time deals, and events
  • Personalize marketing content based on your order history and preferences
  • Deliver targeted advertising across our platforms and third-party sites
  • Administer loyalty programs, contests, and promotions

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Please note that opting out of marketing communications will not affect transactional or service-related messages.

3.4 Legal Compliance and Safety

We may use your information as necessary to comply with our legal obligations, including:

  • Complying with applicable federal, state, and local laws and regulations
  • Responding to lawful requests from law enforcement or government authorities
  • Enforcing our Terms of Service and other agreements
  • Detecting, preventing, and investigating fraud, unauthorized activity, and security incidents
  • Protecting the rights, safety, and property of Via 313, our customers, and the public

4. Sharing Your Information with Third Parties

Via 313 does not sell your personal information to third parties for monetary compensation. However, we may share your personal information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to help us operate our business and deliver our services. These providers are authorized to use your personal information only as necessary to perform their contractual obligations to us and are required to maintain appropriate security standards. These service providers may include:

  • Payment Processors: To securely process credit card and payment transactions (e.g., Stripe, Square, or similar processors)
  • Delivery Services: To coordinate and facilitate food delivery logistics
  • Email and SMS Marketing Platforms: To send promotional and transactional communications
  • Cloud Hosting and IT Infrastructure Providers: To store and manage our data securely
  • Analytics Providers: To analyze website usage and performance (e.g., Google Analytics)
  • Customer Support Platforms: To manage and respond to customer inquiries
  • Fraud Prevention Services: To detect and prevent fraudulent activity

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to governmental authorities, law enforcement agencies, or other third parties when we believe in good faith that such disclosure is necessary to:

  • Comply with a legal obligation, court order, or subpoena
  • Respond to requests from government agencies, including national security or law enforcement
  • Protect and defend the rights or property of Via 313
  • Prevent or investigate possible wrongdoing in connection with our services
  • Protect the personal safety of users of our services or the public

4.3 Business Transfers

In the event that Via 313 undergoes a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, your personal information may be transferred to a successor or affiliated entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have provided explicit consent for such sharing. You may withdraw your consent at any time by contacting us using the details provided in Section 12.

5. Data Security

Via 313 takes the security of your personal information seriously. We implement a variety of technical, organizational, and administrative measures designed to protect your data from unauthorized access, disclosure, alteration, destruction, or misuse.

5.1 Security Measures We Employ

  • Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our website.
  • Secure Payment Processing: All payment transactions are processed by PCI-DSS compliant third-party payment processors. We do not store full credit card numbers on our servers.
  • Access Controls: Access to your personal information is restricted to employees and contractors who have a legitimate business need to access it, and they are bound by strict confidentiality obligations.
  • Firewalls and Intrusion Detection: We employ network-level security tools including firewalls and intrusion detection systems to protect our infrastructure.
  • Regular Security Audits: We conduct periodic reviews and testing of our security systems and practices to identify and address vulnerabilities.
  • Data Minimization: We collect only the personal information that is reasonably necessary for the purposes outlined in this policy.

5.2 Data Breach Response

In the event of a data breach that affects your personal information, Via 313 will notify affected individuals and relevant authorities as required by applicable law, including applicable state breach notification laws in the United States. Notification will be provided in a timely manner and will include information about the nature of the breach, the types of data affected, and steps you can take to protect yourself.

6. Your Privacy Rights

Depending on where you reside in the United States, you may have specific rights regarding your personal information. Via 313 is committed to honoring these rights and providing you with mechanisms to exercise them.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Right Description
Right to Know You have the right to request that we disclose what personal information we have collected about you, including the categories, sources, purposes of collection, and third parties with whom it has been shared.
Right to Delete You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions permitted by law.
Right to Correct You have the right to request that we correct inaccurate personal information that we maintain about you.
Right to Opt-Out of Sale or Sharing You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
Right to Limit Use of Sensitive Personal Information You have the right to limit our use and disclosure of sensitive personal information to what is necessary to provide the requested services.
Right to Non-Discrimination We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny services, charge different prices, or provide a different level of quality because you exercised your rights.
Right to Data Portability You have the right to receive your personal information in a portable, readily usable format that allows you to transmit it to another entity.

6.2 General Privacy Rights for All Users

Regardless of your location within the United States, Via 313 voluntarily extends the following rights to all users:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correction: You may request that we correct inaccurate or incomplete personal information.
  • Right to Deletion: You may request that we delete your personal information, subject to applicable legal exceptions.
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
  • Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the following methods:

We will respond to your request within the timeframe required by applicable law (generally 45 days, with a possible extension of an additional 45 days where reasonably necessary). We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

7. Data Retention

Via 313 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Type of Data Retention Period
Account Information For the duration of your account relationship with us, plus up to 3 years after account closure
Order and Transaction Records Up to 7 years, as required by tax and financial record-keeping regulations
Marketing Preferences and Consent Records Until you withdraw consent or opt out, plus 3 years for compliance documentation
Customer Support Correspondence Up to 3 years from the date of the last interaction
Website Usage and Analytics Data Up to 26 months, or as determined by our analytics platform settings
Cookie and Tracking Data Varies by cookie type — session cookies expire when the browser is closed; persistent cookies last for defined periods (see Section 8)
Legal and Compliance Records As required by applicable law, which may be up to 7 years or longer in some cases

When your personal information is no longer necessary for the purposes for which it was collected, and no legal obligation requires its continued retention, we will securely delete, anonymize, or destroy it.

8. Cookies and Tracking Technologies

Via 313 uses cookies and similar tracking technologies on our website, pizza-via313.world, to improve your experience, analyze usage, and support our marketing efforts. This section provides a summary of our cookie practices.

8.1 Types of Cookies We Use

  • Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core features such as user authentication, shopping cart functionality, and security features. These cookies cannot be disabled.
  • Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether error messages are received. This information helps us improve the performance of our site.
  • Functional Cookies: These cookies allow our website to remember choices you make (such as your preferred language or delivery address) to provide a more personalized experience.
  • Marketing and Advertising Cookies: These cookies track your browsing habits to enable us and our advertising partners to deliver relevant advertisements and promotional content based on your interests.

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. However, please be aware that disabling certain cookies may affect the functionality of our website and your ability to use some features.

You may also opt out of interest-based advertising through industry opt-out tools such as the Digital Advertising Alliance's opt-out tool at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy, available on our website at pizza-via313.world.

9. Children's Privacy

Via 313's website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, nor do we target our services to minors.

The Children's Online Privacy Protection Act (COPPA), a federal law administered by the Federal Trade Commission (FTC), restricts the online collection of personal information from children under 13. We are committed to complying fully with COPPA.

If we learn that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe that a child under 13 has provided us with personal information, please contact us immediately at [email protected].

10. International Data Transfers

Via 313 is a United States-based business and primarily processes personal information within the United States. However, some of our third-party service providers may operate in or transfer data to other countries. In such cases, personal information may be transferred to and processed in countries outside of the United States.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and that the transfer complies with applicable legal requirements. These safeguards may include:

  • Entering into data processing agreements with third-party service providers that include standard contractual protections
  • Verifying that receiving countries provide an adequate level of data protection
  • Applying additional security measures, such as encryption, to protect data during transfer

By using our website and services, you acknowledge and agree that your personal information may be transferred to and processed in the United States and other countries where data protection laws may differ from those in your country of residence.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, social media platforms, and services that are not owned or controlled by Via 313. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites.

We encourage you to review the privacy policies of any third-party websites or services you visit through links on our site. The inclusion of a link on our website does not imply our endorsement or approval of the linked site's privacy practices.

Third-party services that may be integrated with our website include, but are not limited to, social media sharing buttons, embedded maps, payment processors, and delivery platform integrations. Each of these third parties has their own privacy practices that govern how they handle your data.

12. How to File a Complaint

If you believe that Via 313 has not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we may have the opportunity to address your concerns.

12.1 Contact Via 313 Directly

Please reach out to our privacy team using the following contact details:

We will acknowledge your complaint promptly and aim to provide a substantive response within 30 days of receipt.

12.2 Filing a Complaint with the Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal agency responsible for consumer protection and enforcement of privacy-related regulations in the United States, including the FTC Act. If you are unsatisfied with our response to your complaint, or if you believe we are engaging in unfair or deceptive practices, you may file a complaint with the FTC:

  • Online: reportfraud.ftc.gov
  • Phone: 1-877-FTC-HELP (1-877-382-4357)
  • Mail: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

12.3 California Residents — Filing a Complaint with the California Privacy Protection Agency (CPPA)

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

  • Online: cppa.ca.gov
  • Mail: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

California residents may also contact the California Attorney General's Office regarding CCPA/CPRA violations:

13. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, our website does not respond to DNT signals, as there is no universally accepted standard for how websites should respond to such signals. However, you may manage your tracking preferences through your browser settings and our cookie management tools, as described in Section 8 of this policy.

We will continue to monitor developments in this area and update our practices as industry standards and applicable laws evolve.

14. Changes to This Privacy Policy

Via 313 reserves the right to update, modify, or revise this Privacy Policy at any time. When we make material changes to this policy, we will notify you by:

  • Posting the updated Privacy Policy on our website at pizza-via313.world with a revised "Last Updated" date
  • Sending an email notification to the email address associated with your account (where applicable)
  • Displaying a prominent notice on our website homepage

Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

If you disagree with any changes to this Privacy Policy, you should discontinue your use of our services and contact us to request deletion of your personal information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your privacy rights, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

Via 313 — Privacy Contact Information

Business Name: Via 313

Email: [email protected]

Website: pizza-via313.world

We will make every effort to respond to your inquiry within 30 business days. For formal privacy rights requests (such as access, deletion, or correction requests), we will respond within the timeframe required by applicable law.