Terms of Service

Effective Date: April 16, 2026  |  Last Updated: April 16, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Via 313 ("Company," "we," "us," or "our") governing your access to and use of the website located at pizza-via313.world (the "Site"), as well as any related services, features, content, applications, and functionality offered by Via 313 (collectively, the "Services").

By visiting our Site, creating an account, placing an order, subscribing to our communications, or otherwise using any of our Services, you acknowledge that:

• You have read and understood these Terms in their entirety;
• You are at least 18 years of age or the age of majority in your jurisdiction;
• You have the legal authority and capacity to enter into this Agreement;
• You agree to comply with and be bound by all provisions of these Terms;
• If you are using our Services on behalf of a business or other legal entity, you have the authority to bind that entity to these Terms.

If you are a minor or do not have the legal capacity to enter into binding agreements, you may only use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

2. About Via 313

Via 313 is a food service business operating in the United States, specializing in providing quality food products including pizzas and related menu items. Our contact information is as follows:

Via 313 is organized and operates under the laws of the United States. All operations, transactions, and services offered through our Site are subject to applicable federal and state laws and regulations governing food service establishments in the United States.

3. Description of Services

Via 313 provides the following services through its website and physical locations:

3.1 Online Ordering

Our Site enables customers to browse our menu, customize food items, place orders for pickup or delivery, and make payments electronically. Online ordering is subject to availability, operating hours, and geographic service areas. We reserve the right to modify, suspend, or discontinue any aspect of our ordering platform at any time without prior notice.

3.2 Food Products and Menu Items

We offer a variety of food and beverage products, including but not limited to pizzas, appetizers, sides, desserts, and beverages. All menu items are subject to availability, and we reserve the right to modify our menu, discontinue items, adjust pricing, or introduce new offerings at our sole discretion. Photographs and descriptions of menu items on our Site are for illustrative purposes only, and actual products may vary in appearance.

3.3 Delivery Services

Where available, Via 313 may offer delivery services directly or through third-party delivery partners. Delivery availability, timeframes, minimum order requirements, and delivery fees vary by location and are disclosed at the time of ordering. We do not guarantee specific delivery times and are not responsible for delays caused by factors beyond our reasonable control, including but not limited to traffic, weather conditions, or third-party delivery partner issues.

3.4 Catering and Special Orders

Via 313 may offer catering services and special event orders. Such services are subject to separate agreements, terms, and conditions that will be provided at the time of booking. Catering orders typically require advance notice and may be subject to minimum order quantities and deposit requirements.

3.5 Digital Communications

With your consent, we may send you promotional emails, text messages, push notifications, and other digital communications regarding our products, services, and special offers. You may opt out of such communications at any time by following the unsubscribe instructions provided in our communications or by contacting us directly.

4. User Account Registration

Certain features of our Site may require you to create an account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and current;
• Maintain the security and confidentiality of your account credentials, including your password;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately of any unauthorized use of your account or any other security breach at [email protected].

We reserve the right to suspend or terminate your account at any time if we reasonably believe that the information you provided is inaccurate, incomplete, or fraudulent, or if you have violated any provision of these Terms. You may not transfer your account to any third party without our prior written consent.

5. User Obligations and Prohibited Activities

5.1 General Obligations

As a condition of your use of our Services, you agree to:

• Use our Site and Services only for lawful purposes and in accordance with these Terms;
• Provide accurate and truthful information in all communications and transactions with us;
• Comply with all applicable federal, state, and local laws and regulations;
• Respect the rights and dignity of Via 313 staff, employees, and other customers;
• Pay for all orders and services in accordance with the applicable payment terms.

5.2 Prohibited Activities

You expressly agree not to engage in any of the following prohibited activities:

• Fraudulent Conduct: Submitting false, misleading, or fraudulent orders, payment information, or communications;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of our Site, systems, servers, or databases;
• Interference: Introducing viruses, malware, ransomware, or other malicious code into our systems; attempting to disrupt, disable, or impair the functionality of our Site;
• Scraping and Automated Access: Using automated bots, scrapers, spiders, or similar tools to access, collect, or harvest data from our Site without our express written permission;
• Impersonation: Impersonating any person or entity, including Via 313 employees or representatives, or falsely representing your affiliation with any person or organization;
• Harassment: Engaging in abusive, threatening, defamatory, or harassing conduct toward Via 313 employees, staff, or other customers;
• Intellectual Property Infringement: Copying, reproducing, distributing, or creating derivative works based on our content without authorization;
• Resale: Purchasing our products or services for the purpose of unauthorized commercial resale or redistribution;
• Circumvention: Attempting to circumvent any security measures, access controls, or pricing mechanisms on our Site;
• False Reviews: Posting false, defamatory, or misleading reviews or feedback about our products or services;
• Violation of Laws: Using our Services in any manner that violates applicable federal, state, or local laws, including laws related to food safety, consumer protection, privacy, and electronic commerce.

Violation of these prohibitions may result in immediate termination of your account, denial of service, and, where applicable, referral to law enforcement authorities. Via 313 reserves the right to pursue all available legal remedies against individuals who engage in prohibited activities.

6. Payment Terms

6.1 Pricing

All prices displayed on our Site are in United States Dollars (USD) and are inclusive of applicable preparation costs but may be subject to applicable sales taxes, delivery fees, service charges, and gratuity where indicated. We reserve the right to change prices at any time without prior notice. The price applicable to your order will be the price displayed at the time you complete your purchase.

6.2 Payment Methods

We accept various forms of payment as indicated on our Site at the time of ordering, which may include major credit cards, debit cards, digital payment platforms, and cash (at physical locations). By submitting payment information, you represent and warrant that you are authorized to use the payment method provided and that the information is accurate.

6.3 Order Confirmation

Upon successful placement of an order, you will receive an order confirmation via email or through our platform. An order confirmation does not guarantee the availability of the ordered items. In the event that an item is unavailable, we will contact you to offer a substitution or provide a refund.

6.4 Taxes

You are responsible for all applicable federal, state, and local taxes associated with your purchase. Sales tax will be calculated and displayed at checkout based on the applicable tax rates for your jurisdiction.

6.5 Refunds and Cancellations

Orders may be cancelled within a limited window after placement, as disclosed on our Site. Once an order has entered preparation, cancellations may not be possible. If you receive an incorrect or unsatisfactory order, please contact us at [email protected] within a reasonable time, and we will work with you to resolve the issue, which may include a replacement, credit, or refund at our sole discretion. Refunds, when applicable, will be processed to the original payment method within a commercially reasonable timeframe.

7. Intellectual Property Rights

7.1 Ownership

All content on our Site, including but not limited to text, graphics, logos, photographs, images, audio clips, video content, menu designs, software, trade dress, and the overall look and feel of the Site ("Content"), is the exclusive property of Via 313 or its licensors and is protected by applicable United States and international intellectual property laws, including copyright laws under Title 17 of the United States Code, trademark laws under the Lanham Act (15 U.S.C. § 1051 et seq.), and trade secret laws.

7.2 Limited License

Subject to your compliance with these Terms, Via 313 grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and its Content solely for your personal, non-commercial purposes in connection with ordering our food and related services. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works of any Content;
• Use any content for commercial purposes without our express written consent;
• Remove or alter any copyright, trademark, or other proprietary notices;
• Use any data mining, robots, or similar data gathering or extraction methods;
• Frame or mirror any portion of the Site without our express written permission.

7.3 Trademarks

The Via 313 name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Via 313 or its affiliates. You may not use such marks without our prior written permission. All other names, logos, and marks appearing on our Site are the property of their respective owners.

7.4 User-Generated Content

If you submit, post, or otherwise provide any content to us, including reviews, feedback, photographs, or suggestions ("User Content"), you grant Via 313 a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, translate, distribute, and display such User Content in any media for any purpose related to our business. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not infringe any third-party rights.

8. Food Safety and Allergen Disclaimer

Via 313 takes food safety seriously and operates in compliance with applicable federal and state food safety regulations, including standards established by the U.S. Food and Drug Administration (FDA) and applicable local health department requirements. However, please be aware that:

Nutritional information provided on our Site is approximate and may vary based on preparation methods, portion sizes, and ingredient variations. Via 313 does not provide medical or dietary advice. Customers with specific medical or dietary requirements should consult a qualified healthcare professional before consuming our products.

9. Disclaimers

9.1 As-Is Basis

OUR SITE AND SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VIA 313 EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT ON THE SITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USE OF OUR SERVICES.

9.2 Third-Party Services

Our Site may contain links to third-party websites or integrate with third-party services, including third-party delivery platforms. Via 313 does not endorse, control, or assume any responsibility for the content, privacy practices, or terms of any third-party websites or services. Your use of third-party services is governed by the terms and conditions of those third parties.

9.3 No Guarantee of Availability

We do not guarantee that the Site or any specific feature or service will be available at all times. We reserve the right to modify, suspend, or discontinue any service or feature at any time without notice or liability.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES FEDERAL AND STATE LAW, IN NO EVENT SHALL VIA 313, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL;
• PERSONAL INJURY OR PROPERTY DAMAGE NOT CAUSED BY VIA 313'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT;
• DAMAGES ARISING FROM YOUR INABILITY TO ACCESS OR USE OUR SITE OR SERVICES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM CONDUCT OF ANY THIRD PARTY ON OR THROUGH OUR SERVICES.

THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF VIA 313 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS WHERE LIMITATIONS OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES ARE NOT PERMITTED, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN ALL CASES, VIA 313'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO VIA 313 IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Nothing in these Terms shall limit or exclude liability for death or personal injury resulting from gross negligence or willful misconduct, fraud, or any other liability that cannot be excluded or limited under applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Via 313, its owners, officers, directors, employees, agents, licensors, service providers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Site or Services;
• Any User Content you submit, post, or transmit through the Site;
• Your violation of any applicable law, regulation, or third-party right, including intellectual property rights and privacy rights;
• Your fraudulent, negligent, or wrongful conduct;
• Any dispute between you and another user or third party arising from your use of our Services.

Via 313 reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of such claims. You shall not settle any claim without Via 313's prior written consent.

12. Privacy Policy

Your use of our Site and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with applicable federal and state privacy laws, including the Federal Trade Commission Act (15 U.S.C. § 45), and, where applicable, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents. By using our Services, you consent to the practices described in our Privacy Policy.

13. Governing Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or our Services shall be governed by and construed in accordance with the laws of the United States and applicable state law, without giving effect to any choice of law or conflict of law provisions.

Subject to the Dispute Resolution section below, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be instituted exclusively in the appropriate federal or state courts of competent jurisdiction in the United States. You hereby irrevocably submit to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

If you are accessing our Services from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your local jurisdiction. Via 313 makes no representation that the Services are appropriate or available for use in locations outside the United States.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to attempt to resolve any dispute informally by contacting Via 313 at [email protected]. We will make good-faith efforts to resolve the dispute within thirty (30) days of receiving your written notice describing the nature of the dispute and the relief sought. If the dispute is not resolved within this period, either party may proceed with formal dispute resolution.

14.2 Binding Arbitration

EXCEPT AS OTHERWISE PROVIDED HEREIN, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, OR TO THE USE OF THE SERVICES, SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS CONSUMER ARBITRATION RULES, RATHER THAN IN COURT, EXCEPT THAT YOU OR VIA 313 MAY BRING CLAIMS IN SMALL CLAIMS COURT IF THE CLAIMS QUALIFY.

The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration provision.

14.3 Class Action Waiver

YOU AND VIA 313 AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of that party's intellectual property rights or confidential information. Nothing in this section shall limit Via 313's right to pursue collection of outstanding payments through any available legal means.

15. Term and Termination

15.1 Term

These Terms shall remain in full force and effect for as long as you use the Site or Services or maintain an account with Via 313. Certain provisions of these Terms, by their nature, shall survive any termination or expiration, including but not limited to provisions regarding intellectual property rights, limitation of liability, indemnification, governing law, and dispute resolution.

15.2 Termination by You

You may terminate your account and cease using our Services at any time by contacting us at [email protected] or by following the account deletion procedures on our Site. Termination does not relieve you of any outstanding payment obligations or liability for actions taken prior to termination.

15.3 Termination by Via 313

Via 313 reserves the right to suspend or terminate your access to the Site and Services, with or without notice, for any reason, including but not limited to:

• Violation of these Terms or any applicable law;
• Provision of fraudulent or inaccurate information;
• Conduct that is harmful, offensive, or disruptive to our business or other customers;
• Failure to pay for services rendered;
• Any other reason at our sole discretion.

15.4 Effect of Termination

Upon termination, your right to use the Site and Services shall immediately cease. Any pending orders may be cancelled at our discretion, subject to applicable refund policies. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

16. Changes to Terms

Via 313 reserves the right to modify, amend, update, or replace these Terms at any time at our sole discretion. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on our Site;
• Where required by applicable law or at our discretion, notify registered users by email or through a prominent notice on our Site.

Your continued use of the Site or Services following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue your use of the Site and Services. We encourage you to review these Terms periodically to stay informed of any updates.

17. Electronic Communications

By using our Site and Services, you consent to receive communications from us electronically. We may communicate with you by email, text message, push notification, or by posting notices on our Site. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) and applicable state electronic transactions laws.

18. Force Majeure

Via 313 shall not be liable for any failure or delay in the performance of its obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, civil unrest, strikes or labor disputes, fire, power outages, internet disruptions, supply chain failures, or other events beyond our reasonable control ("Force Majeure Events"). In the event of a Force Majeure Event, we will use commercially reasonable efforts to notify you and resume performance as soon as practicable.

19. Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect. The parties agree that a court or arbitrator should endeavor to give effect to the parties' intentions as reflected in the original provision to the greatest extent possible.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements posted on our Site, constitute the entire agreement between you and Via 313 with respect to the subject matter hereof and supersede all prior and contemporaneous negotiations, representations, warranties, and agreements, whether oral or written, relating to such subject matter. No modification of these Terms shall be effective unless in writing and signed by an authorized representative of Via 313, except as otherwise provided herein.

21. Waiver

The failure of Via 313 to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms must be in writing and signed by an authorized representative of Via 313. A waiver of any breach or default shall not constitute a waiver of any subsequent breach or default of the same or any other provision.

22. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms, in whole or in part, to any third party without our prior written consent. Via 313 may freely assign or transfer these Terms and its rights and obligations hereunder without restriction and without notice to you, including in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

23. Accessibility

Via 313 is committed to making our Site accessible to all users, including individuals with disabilities, in accordance with applicable law, including the Americans with Disabilities Act (ADA) and applicable state accessibility requirements. If you experience accessibility issues while using our Site, please contact us at [email protected], and we will make reasonable efforts to accommodate your needs.

24. Contact Information

If you have any questions, concerns, or complaints about these Terms of Service, our Services, or any aspect of your experience with Via 313, please do not hesitate to contact us through the following channels:

We strive to respond to all inquiries within a commercially reasonable timeframe. For urgent matters related to food safety or active orders, please contact us through the fastest available means.